This complimentary event is intended for all personal injury insurance line professionals and employers.
Join us for our second innovative and essential webinar that will change the way you approach psychological injury management within the insurance industry.
Tue, 25 November 2025
12pm to 1pm AEDT
Microsoft Teams
Psychological injury management is now the most complex challenge facing personal injury professionals.
How we as insurers, employers and service providers work effectively together is critical in determining the impact of the injury to all parties.
Join Alastair Mould, General Manager of Acumen Health, and David Miller, Senior Organisational Psychologist and General Manager from Communicorp, as they share best-practice strategies for managing psychological injury across the claim life cycle, overcoming challenges and achieving the best possible outcome for all stakeholders.
What to expect:
- A practical, multi-perspective approach to psychological injury management
- Real-world insights from rehabilitation and psychology professionals
- Guidance on managing stigma, uncertainty, and communication challenges
- Strategies for engaging treating providers and navigating RTW pathways
- Tips for handling setbacks and disengagement during recovery
You’ll walk away with the tools to:
- Confidently support workers with psychological injuries from first contact through to recovery
- Navigate complex conversations with employers, clients, and clinicians
- Design sustainable RTW plans that balance clinical needs and workplace realities
- Recognise and respond to signs of disengagement or symptom escalation
- Apply collaborative techniques to improve outcomes across all parties
Get to know the presenters
Alastair Mould, General Manager, Acumen Health
An accomplished physiotherapist and MBA graduate, Alastair is a personal injury executive with over 20 years of experience. His multifaceted career has covered a wide range of roles, including clinical physiotherapy, consultancy services, leadership of high-performing organisations, and contract procurement management.
Leveraging his healthcare background and business acumen, Alastair has mastered the art of nurturing sustainable customer relationships and utilising industry insights to devise innovative solutions that meet customer demands, spur growth, and enhance operational efficiencies.
His diverse expertise ensures a comprehensive approach to tackling the challenges and opportunities within the personal injury sector.
David Miller, Senior Organisational Psychologist and General Manager, Communicorp
David Miller is a Senior Organisational Psychologist and General Manager of Communicorp, with over 15 years of experience in consulting and operational leadership. He specialises in workplace health, safety, and people risk strategy, having led transformation projects for major organisations like Telstra and Australia Post.
Known for his evidence-based, collaborative approach, David is also a seasoned keynote speaker across WHS and mental health forums. His expertise spans psychosocial risk strategy, leadership development, and program evaluation, helping organisations optimise performance and build resilient, healthy workplaces. He also partners closely with insurance and claims teams to deliver leading return to work and claim management outcomes.
Register now
Don’t miss this unique opportunity for a session that’s guaranteed to leave a lasting impression and generate thought and active change to the way you practice within the insurance industry.
